Privacy Policy

Tiyeni ("We") are committed to protecting and respecting your privacy and to making only responsible use of your data.

  1. Information about you

1.1 We will collect personal information from you when you or your organisation fill in forms on our site ("our site"). This includes information you provide when subscribe to our email newsletters, complete our contact form or request to set up a standing order. The information you provide to us may include your name, organisation name, address, e-mail address, phone number, or bank information.

1.2 If you contact us, we may keep a record of that correspondence.

  1. Cookies and website statistics

2.1 We collect website analytics information. This is statistical data about our users' browsing actions and patterns when using our site and does not identify any individual.

  1. Use of this information

3.1 Your personal information will only be used to process your requests, and to provide you with information relating to our charity work.

3.2 We will never pass your information onto another organisation.

3.3 Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.

3.4 At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis

  1. Your rights

4.1 You have the right to access information held about you. You can request access to the information we hold on you by contacting us at

4.2 If you would like us to correct or update any information, or if you would like information deleted from our records, then please email us at This privacy policy may be updated from time to time, so please check it periodically.

Our website provider

Your data may also be available to our website provider to enable us and them to deliver their service to us, carry out analysis and research on demographics, interests and behavior of our users and supporters to help us gain a better understanding of them to enable us to improve our services. This may include connecting data we receive from you on the website to data available from other sources. Your personally identifiable data will only be used where it is necessary for the analysis required, and where your interests for privacy are not deemed to outweigh their legitimate interests in developing new services for us. In the case of this activity the following will apply:

  1. Your data will be made available to our website provider
  2. The data that may be available to them include any of the data we collect as described in this policy.
  3. Our website provider will not transfer your data to any other third party, or transfer your data outside of the EEA.
  4. They will store your data for a maximum of 7 years.
  5. This processing does not affect your rights as detailed in this privacy policy.

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Write to us at:
Ian Kerr
8, Brookside
TA19 9RT

Within Malawi, please email the Mzuzu office directly at